Employees never feel at ease under a boss who doesn’t trust them or whom they don’t trust. In the absence of mutual trust productivity falls as the employees get into politics, covering their backs and other inefficient activity. Not trusting each other will affect confidence, which leads to a deterioration in customer satisfaction as the environment shifts from the business needs to internal wrangling.
So, let’s look at some key qualities a document management system must possess to develop trust.
A Document Management System must communicate well to build strong relationships with their people. In difficult times, employees might think no news is bad news, so the boss must keep in close touch. Lack of communication reduces trust; being open with information creates it. A manager must develop an ability to trust others and create an environment of trust throughout the workplace. Really, it is better to assume the trustworthiness of employees to start with, rather than waiting for them to earn it. Team members find it much easier to trust their manager if they feel trusted themselves.
Being open and honest is a key ingredient for generating well-organized Document Management System. When you are open about your vision, actions and objectives, you will usually generate strong support. Both kind of news should be openly shared, reducing rumor and internal politics. By admitting mistakes and not trying to cover them up, shows any manager to be a normal human being, just like everyone else!
Managers should produce a moral value system for the workplace. Teams which have a common ethics are healthier, resourceful, adaptable and productive owing to the common root of their file value systems.
By making actions visible and delivering the commitments, managers become trusted. Failing on promises is insincere and causes tensions. A manager needs to deliver actions visibly, to ensure everyone knows that they can be depended upon. In the process of building trust, being consistent and predictable is very important.
Employees who you manage using such a document storage system must be able to confide in you the sensitive information, express concern and share issues. People need to know that you can keep this confidential when they need you to. Sometimes these can be personal matters and in such cases this becomes even more significant. Watching your language is crucial. By skipping using the “us” and “them” figures of speech and instead using “we” wherever possible, your team will bond better with you. Your verbal communication should be clear and simple, because everyone interprets what is said differently- so you need to speak clearly for everyone to understand. Having informal social interactions with the staff enhances the trust building procedure. In geranial, social interactions are a big opportunity for success for any good manager.
To make Document Management Systems which work together efficiently, requires the abundant presence of mutual trust. By consistently thinking of and working on earning trust, any manager will reap long-lasting positive benefits.
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