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Dynatrace Professional Certification

October 11, 2023 Leave a Comment

About this certification

Dynatrace Professional Certification validates that you have knowledge of the Dynatrace infrastructure, installation and configuration, data collection and analysis, integration points, and visualization concepts. This page provides the content and context of the Dynatrace Professional Certification. Please review this information in its entirety to gain a thorough understanding of exam expectations and requirements.

The Professional Certification is a two-part exam, the written exam, which is multiple-choice questions, and the practical exam, which is both multiple-choice questions and hands-on tasks you need to perform to demonstrate a thorough understanding of the product.

To achieve Professional certification, you must pass the written exam prior to sitting for the practical exam. The written and practical exams are administered in two separate sessions. You must complete the practical exam within three (3) months of passing the written exam. Your existing certification (either Associate or Professional) must be valid at the time of scheduling for both (each of) the Written and the Practical exams.

Prerequisites

  • Valid Dynatrace Associate Certification, or valid Professional Certification for renewal (see above).
  • Experience using the latest release of Dynatrace, SaaS AND Managed, dashboards, APIs, Plugins, and SDKs, and integrating with other technologies in a variety of environments
  • Service Oriented Application (SOA) Architectures
  • Application Servers, such as WebSphere, WebLogic, JBoss, Tomcat, and IIS • Windows, Linux, VMware, AWS, etc.
  • Familiarity with Cloud and New Stack Technologies, such as Azure, AWS, Docker, Kubernetes, Cloud Foundry, IBM Cloud, OpenStack, and OpenShift
  • Network protocols and administration
  • For the Practical exam, you must be able to RDP to a Windows virtual machine
  • IMPORTANT: Review the information provided on the Preparation tab on this page.

How to get Training for Dynatrace Professional Certification?

For those aspiring to attain the Dynatrace Professional Certification, DevOpsSchool offers a robust training program tailored to meet the specific demands of this advanced certification level. Their meticulously crafted curriculum ensures that participants gain in-depth knowledge, aligning perfectly with the challenges posed by the Professional Certification exam. Beyond just traditional training, DevOpsSchool emphasizes real-world application, equipping learners with hands-on experience and practical insights. Whether you’re looking for foundational Dynatrace training, advanced courses, certification preparation, one-on-one support, or specialized consulting services, DevOpsSchool emerges as the one-stop solution for all your Dynatrace-related needs. Don’t let any uncertainties hold you back; for guidance, information, or enrolment, get in touch with DevOpsSchool directly at +91 7004 215 841 or +1 (469) 756-6329. Alternatively, you can email your queries to Contact@devopsschool.com, and their team will promptly assist you.

Preparation

Dynatrace Professional Certification is intended for individuals who have theoretical knowledge and hands-on experience with data analysis for Dynatrace. The combination of self-paced learning on Dynatrace University, self-study on the Dynatrace Community, and some hands-on experience will prepare the examinee for certification. It is recommended you use the following resources to assist in studying and preparing for this exam:

Dynatrace Professional Written Certification Exam

The Dynatrace Professional Written Certification exam has 100 questions with a time limit of 2 hours. The passing score is 70%. This exam is automatically computer graded.

For multiple selection questions, that is, questions with more than one correct answer, partial points are awarded for correct answers, and removed for incorrect selections. However, this does not result in negative points for a question.

Dynatrace Professional Practical Certification Exam

The Dynatrace Professional Practical Certification exam is a hands-on component, requiring examinees to perform tasks such as installing and configuring Dynatrace components. This is followed by multiple-choice questions about Dynatrace. There is a 2 hour 15 minute time limit to complete the exam. The passing score of the exam is 86%. The hands-on component requires manual grading; therefore, you will receive results within 3 to 5 days of completing the exam.

A Dynatrace Managed environment is provided to you for use during the exam. You should receive an invitation to this environment in advance of your exam. Please check your spam/junk folder if you do not see invitation. Follow the instructions to access the Dynatrace Managed environment to create your account and set your password. It is recommended you do this as soon as you receive the invitation, before your exam begins.

A virtual machine is created for use during your exam. Log in to your Dynatrace University account and go to your Dashboard. In the Events section you will be able to view your Certification exam event and classroom. Connection, user, and password information is provided for the virtual machine.

IMPORTANT NOTE FOR CONNECTING VIA RDP: When you RDP to the public IP and are presented with the credential prompt, try clicking ‘More choices’ and then ‘Use a different account’. Enter dtu.training for the User name and then the password. If that doesn’t work, in the username field try using “dtu-training\dtu.training” or “localhost\dtu.training” without quotes, and then enter the password.

During the exam, you will use RDP (remote desktop protocol) to connect to the Windows VM. It is your responsibility to ensure you can use RDP and know how to connect to a virtual machine at the time of the exam. See System Requirements below.

The application you will be instrumenting is the Dynatrace easyTravel application. We recommend that you read the information about easyTravel found here. The application will be pre-installed on the virtual machine used during the exam, you will not need to install it.

IMPORTANT: The exam environment is not available until your exam time is about to start.

To validate the hands-on portion, you are asked to take screenshots of your work, and paste the images into the test questions.

System Requirements

  • Desktop computer or laptop: PC or Mac (no tablets, phones, or Chromebooks). If using a laptop, be sure you are connected to a power source.
  • Webcam (Must be portable enough to scan the room), Computer or plug-in microphone (Use of a headset microphone or headphones is not allowed), Speakers – The webcam, speakers, and microphone must remain ON throughout the test
  • Chrome browser with pop-up blocker disabled
  • Dual monitors are not allowed
  • For the Practical exam, you must be able to RDP to a Windows virtual machine. Test this by opening an RDP client and trying to connect to the computer name: rdp-validation.dynatrace.training

You should be prompted for credentials. If you do not receive a prompt to connect or receive an error, please check with your network administrator as your company may be blocking RDP ports.

Environmental Requirements

The following environmental requirements must be met and maintained throughout the exam:

  • You must have a clear desk and workspace. You will be asked by the proctor to use your webcam to show them your desk and work area. Please clear off whiteboards and bulletin boards. 
  • You must be alone in the room throughout the test. If you take the exam at your place of work, please book a conference room or an equivalent private space. 
  • Use of cell phones or tablets is not allowed.
  • You are not allowed to leave your seat during the exam.
  • You will not be allowed to speak with anyone except the proctor during the exam.
  • If you are disconnected from Examity during the exam for any reason, DO NOT attempt to log back into the exam. You must call Examity at +1(855) 392-6489 x1 or wait for a representative from Examity to contact you via email or the phone number you provided in your Examity profile. Be aware, logging in after you are disconnected will result in an automatic failure for that exam. You will have to retake the exam. If a cable is accessible to you, try and reconnect to the internet with the cable and call or wait for a representative from Examity to contact you.
  • You will need to confirm your identity with the Examity proctor. This includes providing your ID and answering the security questions you selected when you created your account. Be sure to review and update these if needed in advance of the exam.

Accommodation 

Dynatrace is committed to ensuring its exams are accessible to everyone, including those individuals who may require accommodation. If you believe you require an accommodation to access this exam, please create a support ticket to request assistance. 

Knowledge areas

These are the knowledge areas covered in the exam and the extent to which they are represented.

Capabilities & Monitoring

17%

Dynatrace provides insight into the quality of communication between hosts and the processes that run on them. This knowledge area covers features and options for monitoring processes, services, custom service detection, anomaly detection, and application security. It also includes how Dynatrace operates in your environment, how data is gathered and analyzed, and features offered by Dynatrace for full-stack performance monitoring of your applications.

  1. Describe options for monitoring and integration with services and tools, such as AWS, VMWare, Kubernetes, and Docker.
  2. Configure the detection of a custom service and describe the options available for custom service detection.
  3. Describe the options available for configuring auto-detected services.
  4. Discover, describe, and tune anomaly detection sensitivity, override thresholds, create threshold alerts, and disable alerting for certain applications, hosts, database services, or for other tiers.
  5. Evaluate the impact a security vulnerability has on your environment.

Components & Architecture

16%

Here, you are asked to confirm your knowledge of Dynatrace structure, the components that make up various parts of the system, and how they communicate with each other to report and analyze data. This also includes details about additional components and integration options, including interaction with 3rd-party systems and product extensions.

1. Describe the benefits of enabling additional features and functions, such as ActiveGates or 3rd-party integration.

2. List the user roles and groups required for using Dynatrace for managed installations and via the user interface.

3. Describe how Dynatrace monitoring affects network overhead.

4. Provide options to configure backup for a Dynatrace cluster.

Digital Experience Management

23%

The Digital Experience Management (DEM) knowledge area combines Real User Monitoring and Synthetic monitoring in order to prioritize the experience of end users. Dynatrace provides a complete trace of end-to-end user journeys, the entire clickpath for all user sessions. Metrics include, completion rates, bounce rates, and new versus. returning users. It is a combination of web analytics and performance measurements that build the picture of how your customer-facing components operate.

1. Describe the importance of Key User Actions and setting appropriate Apdex thresholds for automated Dynatrace anomaly detection.

2. Create a synthetic monitor to ensure a key application function is available to your customers.

3. Identify a specific user or user session, and use tagging to enhance your user monitoring.

Install & Configure

15%

This knowledge area encompasses installation of OneAgent and ActiveGate, configuration options available both globally and by entity, system settings, and options for configuration of detection, analysis, and monitoring in Dynatrace and via configuration files. For the professional exam, this includes advanced configuration options, including user permissions and upgrade options.

1. Define user permissions for a Dynatrace managed installation.

2. Configure Dynatrace monitoring in various types of environments, including with PaaS offerings.

3. Describe and set options within Dynatrace configuration files.

Problems & Resolution

9%

Dynatrace detects anomalies, identifies problems, and looks for vulnerabilities in your environment. A Dynatrace user needs to review these and drill down into problem resolution and root-cause analysis to triage and troubleshoot issues in their environment. 

1. Interpret problem history and identify statistics for a specific time frame using a Time Frame Selector, keeping in mind the limitations of transaction storage and time resolution.

2. Access service infographics, charts, reports, and log files to analyze response time, failure rate, CPU consumption, and other metrics, and align anomalies with log entries to identify issues.

3. Describe how Dynatrace Application Security identifies Security Vulnerabilities in your environment.

Product Extensions, SDK, and API

11%

Full-stack monitoring in your environment may require integration and monitoring of parts of your infrastructure where you need to create a custom extension or use the API to fetch detailed information and attributes for data, problems, and entities. This knowledge area includes the product extensions using the API, SDKs, or extensions. 

1. Create a custom extension for a specific database process.

2. Describe the features and functions provided by the Dynatrace API.

3. Integrate Dynatrace with 3rd party tools, such as load testing and notification systems.

Reporting & Analysis

9%

As Dynatrace analyzes environment data, it creates baselines for what can be considered “normal” behavior for the environment. In this knowledge area, you will demonstrate an understanding of how Dynatrace analyzes data, how performance is monitored, and how you can customize options for different entities. You should also be able to interpret data, search for data, create custom charts, and understand how retention times affect data storage. 

1. Provided a user session or mobile application metric and describe the data it represents.

2. Use filters and USQL to further analyze data within your environment.

3. Create an SLO for user experience based on Apdex measurements.

4. Describe how Dynatrace determines baselines for your application and what factors might influence baseline calculations.

Rajesh Kumar
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