---

Overview

The New Relic Certified Reliability Engineer – Professional (REP) certification is designed for experienced engineers who are responsible for ensuring the reliability, scalability, and availability of software systems. This certification validates an individual’s advanced skills in building, monitoring, and maintaining resilient systems using New Relic.

Reliability engineers play a crucial role in today’s high-availability environments. This certification provides the knowledge required to implement effective service level objectives (SLOs), alert policies, incident response strategies, and automation workflows. It focuses on best practices for proactive monitoring and managing complex infrastructure and applications.

Key Takeaways:

• Master service level management (SLIs, SLOs)
• Build and fine-tune alert policies and incident workflows
• Integrate infrastructure, logs, and cloud services
• Automate reliability practices and reporting
• Ensure full-stack observability and uptime optimization

---

Topics & Agenda for 3 Days Training

Day 1: Core Reliability Engineering Concepts and Alerting

Session 1: Introduction to Site Reliability Engineering (SRE)

• What is SRE?
• Principles of reliability and availability
• Core responsibilities of a Reliability Engineer

Session 2: Overview of New Relic Platform

• Navigating the New Relic One platform
• Data sources: agents, integrations, APIs
• Account structure and access control

Session 3: Alert Policies and Conditions

• Types of alerts (static, baseline, anomaly)
• Alert conditions, thresholds, and notification channels
• Alert muting rules and workflows

Lab: Create alert policies for backend services with notification routing

---

Day 2: Service Level Management & Observability

Session 1: SLIs, SLOs, and Error Budgets

• Defining service-level indicators and objectives
• Error budget policies and burn rate calculations
• Monitoring and visualizing SLO compliance

Session 2: Incident Management and Workflows

• Detecting, triaging, and resolving incidents
• Integration with PagerDuty, Opsgenie, Slack, and webhooks
• Runbooks and incident response automation

Session 3: Logs and Distributed Tracing

• Ingesting logs from services and cloud platforms
• Correlating logs with traces and metrics
• Using log patterns and anomaly detection for root cause analysis

Lab: Define SLOs and configure incident workflows with real-time alerts

---

Day 3: Infrastructure, Cloud, Networking, and Automation

Session 1: Infrastructure and Cloud Observability

• Deploying and configuring Infrastructure agents
• Integrating AWS, Azure, GCP services
• Monitoring containers (Docker, Kubernetes)

Session 2: Networking, Dependencies, and Service Maps

• Understanding traffic flow and service health
• Visualizing dependencies with maps and traces
• Identifying bottlenecks in distributed systems

Session 3: Automation and Reporting

• Automating reliability checks with Terraform/API
• Creating dashboards for operational metrics
• Reporting uptime, SLIs/SLOs, and alert compliance

Lab: Deploy infrastructure monitoring and automate reliability dashboards

---

Audience

This certification is ideal for:

• Site Reliability Engineers (SREs)
• DevOps and Cloud Engineers
• System Administrators
• IT Operations Engineers
• Observability Engineers

Prerequisites:

• Working experience in reliability, DevOps, or IT operations
• Familiarity with cloud-native applications and monitoring tools
• Basic knowledge of New Relic platform and observability concepts

---

Trainer

Rajesh Kumar
Certified New Relic Instructor and DevOps/SRE Expert
Website: https://www.rajeshkumar.xyz/

Rajesh Kumar is a leading trainer in the field of DevOps, SRE, and Observability, with two decades of industry experience. He has delivered hundreds of sessions on monitoring, performance, and reliability across global enterprises. Known for his practical, hands-on teaching methodology, Rajesh specializes in translating complex reliability concepts into real-world implementation strategies using tools like New Relic, Prometheus, and Grafana.

Exam Details

---

Note: For certification registration, pricing, and exam preparation resources, please visit:
https://learn.newrelic.com/page/new-relic-certified-reliability-engineer-professional-rep