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Roles and Responsibilities of Application Support Engineer

April 24, 2021 comments off
  • Coordinate with teams and resolve all complex application and system issues.
  • Design and maintain expertise in flow of application process and systems related to company.
  • Administer and resolve applications issues, provide updates and perform root cause analysis.
  • Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
  • Develop, sustain and evaluate delegated business processes and related applications.
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Maintain good professional relationships with counterparts of engineering and customer support departments.
  • Install and prepare tools required for proper functioning of website front line applications on regular basis.
  • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.
  • Perform root cause assessment and debug all issues on server domain, and availability of applications.
  • Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
  • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
  • Identify and provide resolutions ranging in complexity from medium to high.
Rajesh Kumar
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