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Troubleshooting guide for Wireless Network Adapter

Step 1

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.

Step 2

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for the Wireless driver that was installed
-Right click and Update
-Look for “Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Step 3

Reset Network Settings
Open Settings.
Click on Network & Internet.
Click on Status.
Under the “Change your network settings” section, click the Network reset option.
Click the Reset now button.
Click the Yes button.

Step 4

-Click Start, type CMD and run as administrator
-Copy and paste each of the commands below and hit enter.


netsh int ip reset


netsh advfirewall reset


netsh winsock reset


ipconfig / flushdns


ipconfig / release


ipconfig / renew

Step 5

Once you entered all those commands restart your computer and try to connect.

If issue persist, let’s download the updated driver from the manufacturers website.
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and post it here.

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