Last year, suddenly one of our prospective clients called us and shared the very negative feedback shared on Trustpilot and reason for it. We were shocked that Feedback published at Trustpilot was extremely negative in nature and almost 1 page long from someone who has never availed our services. We learnt that this was spoiling our customer perceptions.
Then we contacted Trustpilot on given email ids and they advised us to register as the business account and then flag the feedback so Trustpilot would check it.
– contentintegrity@trustpilot.com
– support@trustpilot.com
I believe I am tech savvy. It was just to my great surprise, I tried all possible ways to own that account using an official email id but Trustpilot website did not allow it and always redirected me to Payment URL or contacting a Trustpilot team for the same.
I continue trying with Trustpilot teams with Ticket #14530158 & Ticket #2017636 and I was informed that to verify a person who has shared the feedback but instead doing that, they always forced us indirectly to get into their paid services.
Usually we use Google Review, Facebook Review and Youtube review but This negative feedback on Trustpilot was impacting our customer mindsets.
So we approached Only 5 customers out of 2K customers with whom we were working last 3+ yrs from USA, EUROPE and other countries and requested them to share feedback about our services on Trustpilot so feedback can be averaged out. and shockingly all the reviews manually got deleted after approvals. Let me be specific, reviews were shared from US, UK, Europe and India and surprise – All 5 reviews were deleted. All 5 customers informed us with the same results during the last 1 month as they received an deletion email. This was shocking for us
On this incident I learnt & experienced the following business model by Trustpilot
Step 1 – First, Trustpilot would publish Extremely Negative unverified Feedback about any growing website business
Step 2 – They would do basic SEO from Cheap from country so Bad review would come in Google front search
Step 3 – Once business would reach out to Trustpilot to work on Feedback, they would force business for paid services indirectly.
Step 4 – If a business requests their existing customer to share a trust feedback, manually they would remove it till the business opt for paid service with Trustpilot
Step 5 – Trustpilot places either PAID reviews or Negative reviews –
Step 6 – You can not Call Trustpilot as a review website. They only entertain paid business with https://business.trustpilot.com/plans. This is the funniest thing.
We are still struggling with Trustpilot business Malpractices and we are discussing with the Legal team to file a case against. Any update, I would keep you posted on this through the next update.
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Trust Pilot is a shambolic business which must be stopped – it cannot be legal for them to hold business details without the business consent especially in view of that business not consenting for their platform to share business experiences where there is a lack of confidence.
I was shocked today to see Trustpilot response. I can feel the pain of business now. Trustpilot allowed fake and negative feedback first. When my customer requested for genuine feedback and i shared the same on this website, Trustpilot reject my feedback sent me an email demanding bills to proving that. I gone to my customer handle at Trustpilot and i saw many negative feedback was approved with bad english which the momemnet you read, would come to know that its fake review. I feel Trustpilot is doing some negative game here in this business.
One of the best place for buying fake positive reviews. I have had personal experience with Trustpilot of more than 6 months. They happily publish a negative review of business without verification but when it comes to positive reviews, they ask business to submit proof such as invoice from the customer. My clients submitted a invoice then Trustpilot excuse saying that the invoice is an year old. They always try to sell their paid subscription in order to approve genuine positive feedback. It’s a scam company.