created the topic: Windows Installer Module stopped working – Trustedinstaller.exe
Windows Installer Module stopped working while trying to install Updates
(Standalone as well as through the automatic update)
The installation starts and runs about halfway, then it stops and the message “Windows Installer Module stopped working”
Is displayed
Smaller updates still install – I have problems with these two for the moment
IE8-Windows6.0-KB978207-x86
Windows6.0-KB947821-v7-x86
The second update was posted as an update to install to get rid of the problem but it won’t install either.
I have already tried to re-register dll, delete software distribution folder and a few other things but nothing had an effect.
I run Windows Vista SP1 – 32bit version
The problem is shown below
Problem signature
Problem Event Name: APPCRASH
Application Name: TrustedInstaller.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01af1
Fault Module Name: smiengine.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0380d
Exception Code: c0000005
Exception Offset: 00039d20
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: a949
Additional Information 2: ab7e38a5a24996f4fde5627a15dd846d
Additional Information 3: 6cef
Additional Information 4: 8e6c9db2ffb957e9511ebdf1317d0af3
Extra information about the problem
Bucket ID: 1673420669
Description
A Windows update did not install properly. Sending the following information to Microsoft can help improve the software.
Problem signature
Problem Event Name: WindowsUpdateFailure
ClientVersion: 7.4.7600.226
Win32HResult: 80070643
UpdateId: 577EABBB-24AF-4769-A808-3151329F1760
Scenario: Install
SourceId: 101
Environment: Unmanaged
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Extra information about the problem
Bucket ID: 940489917
msiexpert replied the topic: Re: Windows Installer Module stopped working – Trustedinstaller.exe
What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)?
See the “How to obtain help” section of support.microsoft.com/kb/978207
For home users, no-charge support is available by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update’s KB number (e.g., KB978207).
Or you can…
Start a free Windows Update support incident request:
support.microsoft.com/oas/default.aspx?gprid=6527
The Consumer Security Support home page & Microsoft Update Solution Center also offer support options
consumersecuritysupport.microsoft.com/
support.microsoft.com/ph/6527#tab3
replied the topic: Re: Windows Installer Module stopped working – Trustedinstaller.exe
I use Comodo Internet Security as well as Avira AntiVir. I already tried to install the update with both disabled from start up & UAC turned off. That had no effect.
I think there was Norton 360 internet security installed when I bought the computer. I uninstalled it and replaced it by Comodo. That is about 2 years ago and I never had any problems until last week.
I don’t know if it is just running for to long and files got corrupted somehow.
I run SFC which came back with the reply “corrupted files were found but windows was not able to repair them”
msiexpert replied the topic: Re: Windows Installer Module stopped working – Trustedinstaller.exe
1. You should only have one (1) anti-virus application installed and loading at boot. Assuming you’ve purchased Comodo Internet Security, uninstall Avira AntiVir & reboot.
Moving on, Norton (and McAfee) applications are notorious for not uninstalling (or upgrading) cleanly:
2. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us…ton_Removal_Tool.exe
3. Close all open applications (i.e., anything with an icon on the taskbar).
4. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don’t TOUCH your keyboard until the run completes, then reboot once more.
5. See if the updates will install now. If not, open a free support incident ASAP.
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