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Zendesk Essential Training

(5.0) G 4.5/5 f 4.5/5
Course Duration

2 Days

Live Project

NA

Certification

Industry recognized

Training Format

Online/Classroom/Corporate

images
8000+

Certified Learners

15+

Years Avg. faculty experience

40+

Happy Clients

4.5/5.0

Average class rating

ABOUT ZENDESK ESSENTIAL TRAINING

Zendesk is a ticketing tool that customer intelligence software built system for tracking and responding to customer service requests. Many customer oriented companies around the world use this system which integrates with communication channels and keep track of customer interactions which can be utilized for customer support services.

DevOpsSchool offers this popular Training for developers and administrators especially designed to help them as Zendesk Training Program. Our Zendesk Training conducted by live trainer Online & Offline shows that you can posses the knowledge and skills necessary to implement in your work environment.

Instructor-led, Live & Interactive Sessions

Duration
Mode
Level
Batches
Course Price at
8 to 12 Hrs.(Approx)
Online (Instructor-led)
Advance
Public batch

24,999/-

8 to 12 Hrs.(Approx)
Video (Self Learning)
Advance
Public batch

4,999/-

2 Days
Corporate (Online/Classroom)
Zendesk Essential Training
Corporate Batch
 Contact US

Agenda: Zendesk Essential Training Download Curriculum

Zendesk Support Essentials

Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

By the end of this course, you'll be able to:

  • Define the Zendesk Big Picture
  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

Ticket Workflows

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Create Custom Field Placeholders
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content/Select Languages to Support

Self-service: Create and Customize your Help Center

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's Help Center if you're eager to get your self-service channel up and running. We'll show you how to design and build a Help Center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.

By the end of the class, you’ll be able to:

  • Create Your Help Center
  • Turn on the Copenhagen Theme
  • Brand and Customize your Help Center
  • Create Multiple Help Centers for your Different Brands
  • Set up and Configure your Web Widget
  • Set Levels of Access to your Help Center
  • Assess the Activity of your Help Center with Pre-built Dashboards
SL Method of Training and Assesement % of Weightage
1 Understanding the problems 5%
2 Concept Discussion 10%
3 Demo 25%
4 Lab & Exercise 50%
5 Assessments & Projects 10%

OUR COURSE IN COMPARISON

FEATURES DEVOPSSCHOOL OTHERS
Lifetime Technical Support
Lifetime LMS access
Interview-kit
Training Notes
Step by Step Web Based Tutorials
Training Slides
  • Zendesk is considered one of the easiest scripting languages
  • Zendesk is highly flexible whether it is during an ongoing project or after completing the project.
  • Gives Web Developer More Control
  • Zendesk frameworks built-in feature and tools make it easier to protect the web applications from the outer attacks and security threats.
  • Zendesk is also stable as compared to other programming languages. It has been in existence for a long time.
  • Understand Zendesk concepts
  • You will learn to create clean URL's and remove the .Zendesk from files
  • You will learn to use bootstrap by getting experience from the project
  • You will learn to debug your code
  • You will learn to create pagination
  • You will code refactoring
  • You will learn to debug (fix your code)
  • You will learn to use an API to bring data from a database to a graphical interface
  • There is so much more and my hands are just tired of typing :)
  • Have basic mathematic knowledge
  • Want to learn more about Zendesk
  • Anyone can learn Zendesk is easier language than any other language.

Need Assistance

Feel Free To Contact Us -
+1 (469) 756-6329
(USA Call-WhatApp)
+91 84094 92687
(India Call-WhatsApp)
For More Queries-
Contact@DevOpsSchool.com

Zendesk Certification

What are the benefits of "Zendesk " Certification?

Certifications always play a crucial role in any profession. You may find some Zendesk professional's, who will tell you that certifications do not hold much value; This certification demonstrates an individual's ability to generate complex searches, reports, and dashboards with Zendesk's core software to get the most out of their data.


A Zendesk Core Certified User can search, use fields, use look-ups, and create basic statistical reports and dashboards in the Zendesk Enterprise or Zendesk Cloud Platforms. This certification demonstrates an individual’s ability to navigate and use the Zendesk Software.

FREQUENTLY ASKED QUESTIONS

To maintain the quality of our live sessions, we allow limited number of participants. Therefore, unfortunately live session demo cannot be possible without enrollment confirmation. But if you want to get familiar with our training methodology and process or trainer's teaching style, you can request a pre recorded Training videos before attending a live class.

Yes, after the training completion, participant will get one real-time scenario based project where they can impletement all their learnings and acquire real-world industry setup, skills, and practical knowledge which will help them to become industry-ready.

All our trainers, instructors and faculty members are highly qualified professionals from the Industry and have at least 10-15 yrs of relevant experience in various domains like IT, Agile, SCM, B&R, DevOps Training, Consulting and mentoring. All of them has gone through our selection process which includes profile screening, technical evaluation, and a training demo before they onboard to led our sessions.

No. But we help you to get prepared for the interviews and resume preparation as well. As there is a big demand for DevOps professionals, we help our participants to get ready for it by working on a real life projects and providing notifications through our "JOB updates" page and "Forum updates" where we update JOB requirements which we receive through emails/calls from different-different companies who are looking to hire trained professionals.

The system requirements include Windows / Mac / Linux PC, Minimum 2GB RAM and 20 GB HDD Storage with Windows/CentOS/Redhat/Ubuntu/Fedora.

All the Demo/Hands-on are to be executed by our trainers on DevOpsSchool's AWS cloud. We will provide you the step-wise guide to set up the LAB which will be used for doing the hands-on exercises, assignments, etc. Participants can practice by setting up the instances in AWS FREE tier account or they can use Virtual Machines (VMs) for practicals.

  • Google Pay/Phone pe/Paytm
  • NEFT or IMPS from all leading Banks
  • Debit card/Credit card
  • Xoom and Paypal (For USD Payments)
  • Through our website payment gateway

Please email to contact@DevopsSchool.com

You will never lose any lecture at DevOpsSchool. There are two options available: You can view the class presentation, notes and class recordings that are available for online viewing 24x7 through our Learning management system (LMS). You can attend the missed session, in any other live batch or in the next batch within 3 months. Please note that, access to the learning materials (including class recordings, presentations, notes, step-bystep-guide etc.)will be available to our participants for lifetime.

Yes, Classroom training is available in Bangalore, Hyderabad, Chennai and Delhi location. Apart from these cities classroom session can be possible if the number of participants are 6 plus in that specific city.

Location of the training depends on the cities. You can refer this page for locations:- Contact

We use GoToMeeting platform to conduct our virtual sessions.

DevOpsSchool provides "DevOps Certified Professional (DCP)" certificte accredited by DevOpsCertificaiton.co which is industry recognized and does holds high value. Particiapant will be awarded with the certificate on the basis of projects, assignments and evaluation test which they will get within and after the training duration.

If you do not want to continue attend the session in that case we can not refund your money back. But, if you want to discontinue because of some genuine reason and wants to join back after some time then talk to our representative or drop an email for assistance.

Our fees are very competitive. Having said that if the participants are in a group then following discounts can be possible based on the discussion with representative
Two to Three students – 10% Flat discount
Four to Six Student – 15% Flat discount
Seven & More – 25% Flat Discount

If you are reaching to us that means you have a genuine need of this training, but if you feel that the training does not fit to your expectation level, You may share your feedback with trainer and try to resolve the concern. We have no refund policy once the training is confirmed.

You can know more about us on Web, Twitter, Facebook and linkedin and take your own decision. Also, you can email us to know more about us. We will call you back and help you more about the trusting DevOpsSchool for your online training.

If the transaction occurs through the website payment gateway, the participant will receive an invoice via email automatically. In rest options, participant can drop an email or contact to our representative for invoice

DEVOPS ONLINE TRAINING REVIEWS

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Abhinav Gupta, Pune

(5.0)

The training was very useful and interactive. Rajesh helped develop the confidence of all.

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Indrayani, India

(5.0)

Rajesh is very good trainer. Rajesh was able to resolve our queries and question effectively. We really liked the hands-on examples covered during this training program.

Avatar

Ravi Daur , Noida

(5.0)

Good training session about basic Devops concepts. Working session were also good, howeverproper query resolution was sometimes missed, maybe due to time constraint.

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Sumit Kulkarni, Software Engineer

(5.0)

Very well organized training, helped a lot to understand the DevOps concept and detailed related to various tools.Very helpful

Avatar

Vinayakumar, Project Manager, Bangalore

(5.0)

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.


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Abhinav Gupta, Pune

(5.0)

The training with DevOpsSchool was a good experience. Rajesh was very helping and clear with concepts. The only suggestion is to improve the course content.

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4.1
Google Ratings
4.1
Videos Reviews
4.1
Facebook Ratings

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.

Thanks Rajesh, Training was good, Appreciate the knowledge you poses and displayed in the training.

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